At Unfinished Book Cases, we are committed to providing our customers with a smooth, reliable, and satisfying shopping experience. We understand that sometimes issues may arise with your purchase, and we have developed this Refund Policy to ensure clarity and fairness in handling returns, exchanges, and refunds. Our goal is to make the process as transparent and efficient as possible, giving you peace of mind when shopping with us.
Eligibility for Refunds
You may be eligible for a refund, replacement, or store credit if your purchase meets the following criteria:
- The item is defective, damaged during shipping, or significantly different from the product description.
- The request for a refund or replacement is submitted within a reasonable period after delivery, typically 30 days from the date of receipt.
- The item is returned in its original condition, including packaging, labels, and any included materials, unless the product was received damaged.
Please note that personalized, digital, or special-order items may have different eligibility requirements, and exceptions will be clearly communicated at the time of purchase.
Refund Process
To request a refund or replacement, please follow these steps:
- Contact our Customer Service team using the information provided below, including your order number and a description of the issue.
- Our team will review your request and provide instructions for returning the item, if applicable.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–14 business days, depending on your bank or payment provider.
Exchanges
If you wish to exchange a product for a different item, please contact our Customer Service team. Exchanges are subject to product availability. If the desired item is not available, a refund or store credit may be offered instead.
Shipping Costs
Unless the refund or exchange is due to a shipping error or defective product, the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of items.
Non-Refundable Items
Certain items may not be eligible for refunds, including but not limited to:
- Gift cards
- Downloadable digital content or software
- Personalized or custom-ordered products
Any exceptions will be clearly stated at the time of purchase.
Contact Information
If you have questions, concerns, or need assistance with a refund, exchange, or return, please contact us:
Phone: +1 845-624-5944
Email: [email protected]
Address: 116 Lawrence St, Syracuse, NY 13208, United States
Commitment to Customer Satisfaction
At Unfinished Book Cases, we value our customers and aim to resolve any issues promptly and fairly. Our Refund Policy is designed to protect your rights while maintaining a high standard of service, ensuring that your experience with us is reliable, transparent, and enjoyable.